About Products
Are the products handmade?
Yes. Every Zhitang product is made by traditional handcraft; slight variations between pieces are part of their unique charm.
Is there a color difference between photos and the actual item?
Due to lighting and screen differences, slight color variation may occur; the actual item prevails.
About Purchasing
How do I place an order?
Browse the shop, add items to your cart, proceed to checkout, fill in your delivery details and complete payment.
What payment methods are supported?
Bank transfer is currently supported; more payment methods are being added.
About Shipping
How long does delivery take?
Usually 2–5 business days after shipping (mainland China); actual courier timing applies.
Can I return or exchange?
7-day no-reason returns and exchanges are supported; see the Shipping & Returns page.
Other
How do I contact you?
Please find our contact details on the Contact Us page.